Leveraging Google Docs for training your Conversation AI bot offers numerous benefits, including efficient training processes, real-time corrections, and expanded training options. This integration provides a streamlined approach to enhancing your bot’s conversational abilities, making it easier to ensure accurate and relevant interactions. Follow these steps to utilize Google Docs in your bot training and take advantage of its versatile capabilities.
Efficient Training: Google Docs provides a straightforward and effective platform for enhancing your bots' conversational abilities, streamlining the training process.
Real-time Corrections: This integration allows for the flexibility to make corrections and refine bot responses in real-time, ensuring interactions are accurate and contextually relevant.
Expanded Training Options: With the addition of Google Docs, users now have an alternative to website URLs for comprehensive bot training, offering more versatility in training materials.
Navigate to the "Conversation AI" section within our CRM and locate the bot training area.
Enter the public URL of the Google Docs document you wish to use for training.
Ensure the Google Docs document is set to public permissions to allow data fetching. Adjust permissions if necessary.
Click on "Get Data." Our CRM will then automatically retrieve and integrate the content from your specified Google Docs document into the bot training process.
With the data fetched, you can now leverage Google Docs for training your conversational bot, enhancing its capabilities for handling FAQs, appointment scheduling, and more across various channels.
Integrating Google Docs into your Conversation AI bot training process enhances your ability to fine-tune and optimise bot performance. This approach not only facilitates efficient and flexible training but also ensures that your bots remain capable of delivering exceptional service across various interactions. As you incorporate this feature, make sure to keep your training documents up-to-date to reflect any changes in your business or customer service strategies, ensuring your bots stay relevant and effective.
