Engage with Website Visitors Instantly
Discover the power of the Two-Way Chat Widget
Your website shouldn’t just be a static brochure — it should talk back. With the Two-Way Chat Widget, you can connect instantly with visitors, answer questions in real-time, and collect lead details automatically.
In this training, you’ll learn:
What the chat widget does and why it matters
How to customise the design, branding, and messages
Where and how to install it on any website (WordPress or MSM)
How conversations are managed inside your dashboard
How to use it to collect and nurture new leads
Pro tip: When enabled inside a My Studio Manager website, setup is as simple as flipping a toggle!
Ready to turn casual visitors into booked clients? Reach out if you need help with setup.
Transcript
Welcome, we’re about to unveil the incredible potential of the two-way chat widget. This feature isn’t just another add-on — it’s a direct link to your website visitors.
In this lesson, we’ll not only show you how to customise and install it, but also explore the significant benefits of using this tool to engage, convert, and nurture leads.
What is the two-way chat widget?
First things first, let’s break down the two-way chat widget. It’s not just a fancy feature — it’s a direct connection to your website visitors.
This widget enables real-time communication, allowing visitors to ask questions, get instant responses, and even share their contact details while browsing.
Customising your chat widget
Get ready to make your chat widget uniquely yours. From crafting the perfect intro message to selecting images and configuring messages for returning visitors, you can tweak every aspect — including headers, data collection settings, colours, and branding. It’s all about creating an engaging and on-brand chat experience.
Installation made easy
Installing the chat widget is a breeze. Whether you’re using WordPress or embedding it on an external site, we’ve got you covered.
Copy the code and place it in the body or footer section of your website. If you’re building a site within our system, you can enable the chat widget effortlessly with just a toggle under your site settings.
Collecting and nurturing leads
One of the most significant benefits of the chat widget is its lead generation capabilities. You’re able to seamlessly collect lead information — including phone numbers and emails — directly from engaged website visitors.
These contacts become a valuable part of your marketing strategy, allowing you to nurture leads, send targeted messages, and convert potential customers into paying clients.
Managing conversations
With the chat widget in place, managing conversations becomes a breeze. Messages flow directly into the Conversations tab, making it easy for you to read, review, and respond lightning-fast.
You’ll never miss a beat when it comes to engaging with your audience, further enhancing your lead nurturing efforts.
As you complete this lesson, you’re unlocking the full potential of your website or funnel. The two-way chat widget empowers you to connect with visitors, provide immediate assistance, and gather valuable lead information.
But its benefits don’t stop there — it’s a tool that enhances customer experience, drives conversion, and gives you the means to nurture leads effectively.
That’s it! Make sure to follow any lesson instructions below and mark this as complete to keep moving forward.
