Transcription
Welcome to My Studio Manager tutorial on how to view chat widget submissions.
To get started, follow these simple steps.
Step 1: Access the Conversation Section
First, log into My Studio Manager. Navigate to your MSM dashboard. From the main dashboard, go to the conversation section. This is where all your communications, including chat widget submissions, are consolidated.
Step 2: Filter and View Submissions
In the Conversations section, use the filters to view submissions specifically from the chat widget. Look for options that let you select the source of the conversation. Click on any conversation to view the details, including messages exchanged, user information, and any files or attachments shared.
Step 3: Manage and Respond to Submissions
You can respond directly to messages within the Conversations section, helping you maintain engagement and provide timely support. Use tags and categories to organize conversations for better management. This is useful for prioritising responses and tracking common issues.
By following these steps, you can effectively manage and view submissions from your chat widget in My Studio Manager, ensuring you stay connected with your users and handle their queries efficiently.
Thank you for choosing My Studio Manager.