The auto-deletion feature allows you to remove older call recordings automatically, helping you maintain efficient use of storage while keeping recent recordings available for reference.
Cost Management: Automatically deleting older recordings helps you control storage expenses effectively.
Admin Control: This feature is exclusively accessible to account administrators, ensuring secure and centralised management.
Transcripts Remain Intact: Call transcripts are preserved and unaffected by the deletion of recordings, ensuring access to important conversations even after recordings are removed.
Go to your account Settings and locate the Phone Numbers section. Within this section, click on Advanced Settings, then select Voice Calls > Call Recording.
Toggle the option to enable automatic deletion of call recordings.
By default, the retention period is set to 90 days. However, you can modify this setting to align with your business needs.
Confirm the action by clicking the Enable Auto-Delete button. Please note that once call recordings are deleted, they cannot be recovered.
Whether you prioritise cost control or ease of access to recent calls, this feature offers a flexible solution tailored to your business needs.
