The ability to record calls and listen back to them later is amazing. Especially if you work in teams where multiple people handle client communication or sales, even if you aren't working in a team these will be helpful. Did you forget something your client said? No worries you can listen back on your call at any time!
To turn on call recording go to Settings in the bottom left-hand corner & then find Phone Numbers. Click the 3-dot icon, then select Edit Configuration to enable the call recording option.
Check this box to turn on call recordings.
In the text box area, highlighted in red on the image, you can enter an automated message for the receiver to hear to inform them that the call is being recorded. The message says "This call is being recorded for quality assurance" by default. It is up to you to choose what to say in the message. To do so remove all text & add a space in the box to remove any automated message.
Don't forget to click "Save" once you are done.
Note: Before enabling this feature please check your state for phone call recording laws.
