Using a dedicated domain for your email services is very important. It not only enhances the professionalism of your communications but also improves email deliverability. This section will guide you through the steps of adding and verifying a dedicated domain.
Navigate to the 'Settings' menu on the left-hand side of your CRM dashboard.
Click on 'Email Services'. This will open the SMTP Service tab.
Click on the option for a dedicated domain, then select 'Add a Domain'.
Choose your sending subdomain (e.g., mail, email, replies) and ensure it's a subdomain of your main domain for consistency and professionalism.
Upon adding your subdomain, you'll be provided with five DNS records to add to your domain registrar (e.g., Cloudflare, Namecheap, GoDaddy). These records include TXT, CNAME, and MX records. Each must be added precisely as instructed to ensure successful verification.
After adding these records to your domain registrar, return to the CRM and click 'Verify' to complete the process.
Domain Verification Issues
If verification fails initially, double-check each record for accuracy. Remember, DNS changes may take some time to propagate.
Using Cloudflare
Ensure the proxy status is turned off (DNS only) when adding CNAME records to avoid issues.
Q: How long does it take for DNS changes to propagate?
A: It can take up to 48 hours, but typically changes are observed much sooner.
Q: Can I use the same dedicated domain across multiple accounts?
A: Yes, but it's recommended to set up a dedicated domain for each account for better branding and deliverability.
Q: What if I encounter issues during the setup process?
A: Double-check all entered DNS records for accuracy.
