The Reputation section offers a comprehensive view of all issued review requests, including recipient details and their submission status. Use this section to manage new review requests, monitor invite and review trends, and track the feedback you're receiving.
To modify the displayed timeframe for each data tile, choose the desired date range from the dropdown menu. This feature ensures you stay current with your review invitation and review trends.
You can send review requests to individual contacts manually by selecting the Send Review Request button.
Invite goals are designed to encourage the sending of more review requests. As you continue to issue invitations, your goals will adjust and increase incrementally, providing you with ongoing targets. This progressive approach not only helps expand your customer feedback but also motivates you to engage more effectively with your clients and enhance your services based on their feedback.
The Reviews Received section provides a detailed summary of the total reviews received within a specified timeframe, including percentage changes compared to the previous period. This section also highlights the sources of the reviews, helping you assess which platforms are most active and identify areas needing attention. This data is crucial for evaluating and refining your customer engagement strategy and improving your online reputation.
In this section, reviews with ratings of 4 stars or higher are considered positive, while those with 3 stars or lower reflect negative sentiment. You can track the percentage change in both positive and negative sentiments over time, offering valuable insights into customer satisfaction and areas where improvements may be needed to enhance overall experiences and reputation.
The Average Review Rating section visually represents your review ratings over a specified period. This graphical breakdown helps identify trends and distribution of ratings. Additionally, a percentage indicating changes in the overall rating during that timeframe is provided, helping you monitor performance, understand customer satisfaction, and implement improvements.
This tile provides an overview of the current status of all your listings. It displays essential information regarding the state of each listing, including whether they are live, processing, opted out, or unavailable.
Monitoring Invite Trends allows you to assess the frequency of review invitations sent to your customers. Tracking these trends helps determine whether to adjust the number of invites or maintain the current rate. Regular evaluation of this data enables you to optimize your customer engagement strategy and improve your feedback collection efforts.
The Review Trends section features a trend pattern graph displaying the number of reviews received over a specific period. This visual representation helps track and analyze fluctuations in review volume, offering insights into customer engagement and feedback patterns.
Access a detailed list of recent review requests, including recipient names, contact methods, and request dates. This record is useful for addressing customer inquiries or concerns regarding review requests.
The Latest Reviews section provides a comprehensive list of recent customer reviews, including submission dates, star ratings, and review platforms.
By leveraging these features, you can effectively manage your review requests, track feedback, and enhance your online reputation.
