To compose and send messages within a client conversation, utilise the message box situated at the bottom of the page. Effortlessly transition between different communication channels during a conversation by selecting the desired channel icon positioned above the message box. This seamless functionality allows for smooth and efficient engagement with your clients across various platforms.
Depending on what channels the contact is connected to, different channels will appear. Current messaging channels available in the CRM are:
SMS
Facebook & Instagram Messages
GMB Messages
Web Chat Widget
To enhance the readability of the conversation within your CRM, you can easily collapse the message box by clicking on the four corners icon located at the far right above the message box. This will provide a more streamlined view of the ongoing communication, enabling you to better manage and navigate through the conversation history.
To compose a new message, click on the Create New Message button located to the right of the funnel icon adjacent to the search bar. This feature allows you to send a fresh message to any client within your CRM database, ensuring effective and prompt communication with your customers as needed.
After you click the Create New Message button, a pop-up will appear for you to enter the message details. Start by selecting whether you want to message contact or your own teammate and then putting in the customer's name. If the customer already exists in the system, their number will automatically populate. If you are putting in a new contact, you will need to put their phone number in as well. For example, as shown below, the name that was searched was "Example," and it showed names related to "Example" with their emails and phone numbers
Once you select a contact, you'll be redirected to their conversation where you can choose a pre-made template or create your own message. Once the message is ready, click Send to start the conversation.
