Call Recordings aid you and your business in ensuring clarity and customer satisfaction, this powerful tool is available to you inside your CRM, so let's explore how to use it and where to find the recordings.
To enable Call Recording, head to the Phone Number section under your settings, click the three dots next to your phone number, then select Edit Configuration. In there, check the box next to Call Recording. For more information on setting call recording please check the article “How To Enable Call Recording.”
Note: Please check your state laws regarding phone call recording.
Navigate to the Conversations section and look for the name/phone number of the contact whose conversation you need to listen to. You can aid yourself in this search with the search bar. Once you've located the contact, click on the drop down icon to filter for calls.
This will bring up only the call recordings from your conversation.
You have a few buttons in the call recording, these will:
Play the call from the beginning.
View the Transcript.
Control the call recording's playback speed
Mute or unmute the call recording audio.
Re-start the call from the beginning.
Download the recording's audio file to your computer.
And there you have it! Now you're ready to find call recordings like a pro, allowing you to monitor customer-employee interactions and ensure your company standards are upheld at all times.
