While managing contacts within your CRM, you possess significant control and flexibility over their data. Within each contact card, you can add or remove tags, incorporate them into automation processes, initiate calls, send messages, compose emails, and perform numerous other actions. This level of customisation and management allows for a more personalised approach to your contacts, ultimately enhancing communication and fostering stronger relationships.
Upon clicking on a contact, the first detail you'll observe is the contact's name displayed in the upper left-hand corner. This feature is crucial when navigating through various contacts, as it lets you quickly confirm whose information you are modifying. By clearly displaying the contact name, you can efficiently manage and edit individual records while minimising the risk of making unintentional changes to the wrong contact.
To switch between contacts while remaining in this view, you can effortlessly navigate them by clicking the blue arrow. This streamlined approach allows for seamless movement between different contact records, enabling you to efficiently manage and update each contact's information with ease.
In the left panel, you'll discover a comprehensive display of the contact information. The specific details presented will vary based on the panel you are currently viewing. This dynamic layout ensures that relevant data is readily available, enabling you to efficiently manage and update contact information tailored to the selected panel.
In this interface, you will notice several distinct tabs. Each tab contains unique information on individual contacts. We will provide a concise overview of the data housed within each tab, allowing you to navigate through them with a clearer understanding and enhanced ease.
The "Contact" tab serves as the default selection, displaying essential information such as the contact's name, email, and phone number. In addition to these basic details, this tab also features more intricate data, including tags, opportunities, and workflows associated with each contact. This comprehensive view allows for efficient management and a deeper understanding of your contacts' profiles.
As you scroll through this section, you will be able to view various data and information related to the specific contact. Each tab is designed to display information unique to its purpose, ensuring that you have easy access to relevant details tailored to the selected tab, ultimately enabling efficient management of your contacts.
The General Info tab allows you to input additional contact information, such as a contact's business name, address, and website details. This section helps you maintain a comprehensive record of your contacts, ensuring all relevant information is easily accessible when needed.
The Additional Info tab houses all custom fields related to a contact. Custom fields, if you're not familiar with them, are user-defined data points created within the settings area. These fields can be added to forms and surveys to capture specific information unique to each contact. This feature allows for greater customisation and personalisation in managing your contacts' information.
You can add tags to the contact's details here.
Active: The Active Automation section provides a drop-down menu displaying all the ongoing campaigns and workflows that a contact is currently involved in. This tab also enables you to add a contact to an automation directly.
Past: The drop-down menu provided will display a comprehensive list of all the past campaigns and workflows that the contact was once involved in. This historical overview allows you to gain valuable insights into the contact's previous engagements, helping you better understand their journey and interactions with your organsation.
In this section, you can view all the existing opportunities associated with this contact, as well as their current status. Additionally, you have the option to add contacts to new or ongoing opportunities, simplifying the process of managing and tracking potential business prospects for each contact.
Course Offers: View the offers to which the contact has subscribed here. You can grant or revoke access as needed by selecting the Offer from the dropdown or clicking the “x” beside the relevant offer respectively.
Community Groups: Choose from a list of available community groups or course offerings and assign them to the selected contact for streamlined management and tracking.
DND is also known as "Do Not Disturb". It allows you to remove a contact from one or all communication channels. DND can now be set to individual channels (FB, SMS, Calls, Emails, GMB, WhatsApp) once they are integrated with the system.
In the Contact Creation Details section, you can find concise information about how a specific contact was created. This includes details such as the contact's source and the date they were added to the system, providing valuable context for managing your contacts more effectively.
Access detailed information on this contact's activity by clicking the Audit Logs button.
The comprehensive management of your contacts provides you with the tools to effectively organise and utilise contact information. By navigating through various tabs and sections, you can ensure that each contact is accurately maintained and engaged. Whether you’re adding tags, managing automation, or updating contact details, these features allow for a tailored and efficient approach to customer relationship management.
