Automating phone connections is a game-changer for businesses looking to engage with leads promptly. With a well-structured workflow, you can ensure seamless communication that saves time and boosts efficiency. This guide walks you through the process of setting up automated call connections within your CRM.
Create an opt-in form in the Form Builder that potential leads fill out, providing their name, email, and phone number.
Add the Form Submitted trigger to the workflow which activates when the form is filled by the client.
Next, you’ll set up the Call Action, a key part of this automation. Here’s how to configure it effectively:
Add the Call Action step and specify the parameters for the phone call.
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Input a whisper message for your team members. This message helps provide context before the call connects.
Configure the system to require team members to press a specific number to accept the call. This ensures intentional acceptance.
Once the call is accepted, the CRM automatically dials the lead’s number, connecting your team with the potential customer.
To illustrate, let's consider a scenario:
The workflow initiates a call to your team member.
The team member hears a whisper message detailing the lead’s source.
They press the designated number to accept the call.
The CRM calls the lead and connects them directly with your team, creating an efficient and timely interaction.
Automating call connections simplifies lead engagement and ensures no opportunity slips through the cracks. By setting up workflows with clear steps and actionable features like whisper messages and acceptance prompts, your team can focus on what matters most—building meaningful connections with potential customers.
Spam Risk Notification: If calls are being flagged as potential spam, consider using a more recognizable phone number or informing leads ahead of time about the call they should expect.
Call Acceptance Issues: Ensure the acceptance prompt is clear and that your team member knows which number to press to accept the call.
Q: Can I customise the whisper message?
Yes, the whisper message is fully customisable to fit your or your team member's preferences.
Q: What happens if the lead doesn't answer?
You can configure the workflow to attempt the call again after a specified time or to leave a voicemail.
